s The Therapy Loft - Company information

Company information


Purpose


The Therapy Loft was created to improve access to therapy. By co-ordinating a group of qualified and experienced counsellors, we are able to take a client's requirements and match them to the most suitable member of our professional team. We take the guess-work out of the process of finding a therapist for clients and we help professional therapists manage their client list more effectively, to maximise the time they spend delivering therapy.


Directors


Emma Reed-Turrell, MA (Cantab.), BA (Hons) Humanistic Counselling (First Class), MBACP (Accred.)

Emma is director of the Therapy Loft, having practised as a psychotherapist for the last ten years following a successful career in marketing and management. She is an accredited member of the British Association for Counselling and Psychotherapy (BACP).

Emma studied at Queens’ College, Cambridge and lives and works in Winchester.


Ethical standards


Therapists are carefully vetted by the Therapy Loft and operate to the highest professional standards, in accordance with the ethical framework laid out by their professional body. Your therapist can tell you more about how they work and explain their business contract and code of conduct with regard to confidentiality and data protection. The director does not have any clinical oversight of the work of individual therapists, nor do they hold clinical or professional responsibility for any client who attends therapy with a therapist introduced by the Therapy Loft. During therapy, all communication, terms and conditions, and payments will be made directly between client and counsellor. In the very unlikely event of a professional complaint, the Therapy Loft does not accept any responsibility and any claim or complaint is between the complainant and their therapist.


Work with us


If you are a therapist or supervisor and are interested in joining the team at the Therapy Loft, please email team@therapy-loft.co.uk for more information.


Privacy Policy


The Therapy Loft is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data. The Therapy Loft has a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information the Therapy Loft collects and holds, why we collect this data, how long it is kept and your rights over your personal data. The Therapy Loft is registered with the Information Commissioner’s Office (ICO), reference ZA097537.

1. Information about you
1.1 We collect personal information from you when you enquire about our counselling services, in order to set up an initial appointment with one of our network of therapists. This information includes your contact details, your availability and other relevant personal information. Once a client has been allocated a therapist, all personal data is stored securely for 1 year and then destroyed.
2. Our use of this information
2.1 Your personal information will be used only to provide you with our services. In order to do this your relevant personal information will be shared with the therapist allocated to you, so that he/she can provide counselling services. Your therapist will then hold your data in accordance with their own Privacy Policy. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm.
3. Security
3.1 We will take all reasonable precautions to prevent the loss, misuse or alteration of the information you give us.

3.2 Communications in connection with this service may be sent by e-mail. Email, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.


4. Your rights over your personal data
4.1 If you would like to see the information we hold about you, or would like to correct, update or delete any records, or you have any concerns about our use of your data, please email us at contact@therapy-loft.co.uk. We will do our utmost to resolve any concerns you have but, if these are not resolved to your satisfaction, you may choose to contact the ICO.